Common queries answered
Frequently asked Questions
For free standard shipping methods, it usually takes 15-30 business days to deliver to most countries.But different countries, different shippping methods, have different deliver time. For more information you can see that our shipping policy.
You can easily see here our Returns And Exchanges Poliy.
According to the payment companies’ request, we don’t accept change delivery address after you order confirmed. But if you really need to change it, then please refund your order before we shipping out and re-order again with your new address.
It’s easily to track the delivery status of packages on 17tack.net. You can also track on our tracking page. For express shipping, you can track on their official website too, such as dhl.com, FedEx.com, UPS.com, Aramex.com…
You can easily click to contact our Customer Service Team here.
Please notes that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-5 business days or be canceled. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
We ship to most of the countries from the whole world. But please contact us to confirm If your country’s logistics are underdeveloped.
We will package every items carefully. Usually we will pack all items in one package. But if the package is too big and can’t meet the shipping company’s request, we will separate them into 2 or more packages. But no worries, that will not affects delivery time.