Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For free standard shipping methods, it usually takes 15-30 business days to deliver to most countries.But different countries, different shippping methods, have different deliver time. For more information you can see that our shipping policy.
You can easily creat an account on MONHINTY store at the page of “My Account” or checkout page.
According to the payment companies’ request, we don’t accept change delivery address after you order confirmed. But if you really need to change it, then please refund your order before we shipping out and re-order again with your new address.
It’s easily to track the delivery status of packages on 17tack.net. You can also track on our tracking page. For express shipping, you can track on their official website too, such as dhl.com, FedEx.com, UPS.com, Aramex.com…
No, we don’t touch any of your payment information. You cedit card information only be requested and used by the payment companies, such as Paypay, Stripe, 2checkout…
No, our prices don’t included any tax fee, we also won’t charge you any tax fee. We don’t carry duty on any destination country’s tax during shipping. So it’s your responsibility for your country’s cutom tax fee.
We ship to most of the countries from the whole world. But please contact us to confirm If your country’s logistics are underdeveloped.
We will package every items carefully. Usually we will pack all items in one package. But if the package is too big and can’t meet the shipping company’s request, we will separate them into 2 or more packages. But no worries, that will not affects delivery time.
If you need to swap an item
Returns and Exchanges
You can easily see here our Returns And Exchanges Poliy.
We do carefully quality checking process of every order before shipping, we did few mistake that cause a customer received a wrong item of his order. But if unfortunately you received a wrong item, please contact our customer service team, we will make things correct for you immediately.
Before shipping, we do carefully quality checking process and carefully packing process to ensure customer received items they ordered that in correct and good status. If unfortunately you received a damaged item, please contact our customer service team, we will make things correct for you immediately.
You can see our return address at Returns And Exchanges Poliy.
You can easily click to contact our Customer Service Team here.
Please notes that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-5 business days or be canceled. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Yes, you can change or cancel before your order is shipped. But pre-oreder, customize order and wholesale order don’t accept change and cancel after order confirming.
Yes, but to ensure if you can wait, please contact us to confirm the resctock time of the item you like to pre-order.